Use Notes to Communicate with Your Team

You can add notes to an external alert, just like you can to a threat. This allows you to keep all of the important information about a security incident in a single location for traceability and ease of team communication.

You’ll need the Analyst role to access an external alert and view or add notes.

Adding notes to an external alert

1. From your Red Canary homepage, go to the Alerts page.

2. Click on an Alert then scroll down to the Investigation section.

3. Under the Add a note for you or your team's record… section, enter your note as plain text or Markdown.

4. Click Add Note.
   

Should I use notes to communicate with Red Canary?

Notes are meant for use by your internal team and are not intended for communicating with Red Canary. If you have a question or need assistance, use the Contact Us button at the bottom of the alert timeline to notify our team.