Update Your User Profile

Update your user profile to adjust your Red Canary experience. You can change a number of settings, including:

• Your name, email, phone number, and password (if enabled)

• Communication preferences when we have information about threats or threat intelligence

• Security preferences, such as your API authentication token and how long an active Red Canary session lasts before you are logged out

• Enabling multi-factor authentication

Note: If your organization uses multiple subdomains, any updates you make to your user profile will be made across all subdomains. 

Edit your profile

Set your name, email, and phone number, which will be used for multi-factor text (SMS) messages and other communications, in your Red Canary profile.

1. Click your user icon at the top right of your Red Canary, and then click View profile.

2. Enter your Name.

3. Enter your Email.

4. Enter your Phone number.

5. Scroll to the Security settings section, and then click Save to update your profile.

Tip: You'll want to ensure that your phone or carrier does not mark Red Canary SMS messages as spam or junk. Red Canary uses a highly reliable service provider to deliver SMS codes through carriers around the world. Nearly all cases of messages not being delivered are due to a carrier blocking certain messages. Check your phone or carrier's "unknown SMS" or "spam SMS" blocking settings.

Choose your notification preferences

Customize when and how often you receive notifications about status checks, threats, threat summaries, and Intelligence Insights. 

1. Click your user icon at the top right of your Red Canary, and then click View profile.

2. From Intelligence Insights, select Email me when Red Canary publishes intelligence insights to receive the latest threat trends and research from our Intelligence team.

3. From Status Checks:

   1. select Email me when a status check first fails to be notified any time a Status Check fails

   2. select Email me when a status check recovers from a failed state to be notified when an issue causing a failed status check is resolved.

4. From Detections, select for which types of detections you receive an email notification. For example, select only high severity detections to receive an email only when we find a high severity issue.

5. From Detection Summaries, select how often you will receive a detection summary.  For example, select both Daily and Weekly to receive daily and weekly summaries about your security health and activities that are occurring in your security data. For more information about these summaries, see Review daily and weekly email summaries in Red Canary Help.

6. Under Security Settings, enter your password, and then click Save to apply your changes.

Update your security settings

• Sharing your GPG Public Key with your Red Canary team in case they need to exchange encrypted information with you.

• Generating an API Authentication Token, which is used for all API calls to Red Canary.

• Adjusting your Session Timeout, which is the number of minutes your session will remain active before it expires and you are required to log in.

• Enabling or disabling multi-factor authentication.

1. Click your user icon at the top right of your Red Canary, and then click View profile.

2. From the GPG Public Key under the Security Settings section, enter your GPG Public Key. This will be used to send and receive encrypted information securely.

3. From Generate API Authentication Token, click Generate to create a new API token to authenticate to Red Canary’s API. 

   Note: Generating a new authentication token will delete any that were previously created.

4. From Session Timeout (minutes), enter a numeric value to designate how long a session in Red Canary lasts before you are logged out. For example, enter 60 to have your Red Canary sessions last an hour before being asked to log back in.

5. Optionally, select Required under Two Factor Authentication to require multi-factor authentication when you log into Red Canary.

6. Click Save.

Change your password

If password logins are enabled for your account, you can change your password from your user profile. 

Note: This is not available if single sign-on is enabled by your organization.

1. Click your user icon at the top right of your Red Canary, and then click View profile.

2. Under Change your password, enter your Current Password. 

3. Enter a New Password.

4. Enter your new password again in Password Confirmation.

5. Click Change Password.