Zscaler MDR supports the same platforms and operating system (OS) versions as the platforms we use for Endpoint Detection and Response (EDR) and Endpoint Protection Platform (EPP). Please refer to the third-party links below for the most up-to-date information.
Why does Zscaler MDR support recommend a particular sensor version?
In general, Zscaler MDR recommends updating to the latest version of the sensor. Zscaler MDR might recommend a sensor version based on any or all of the following factors:
Sensors that have reached end-of-life/end-of-support are not supported by Zscaler MDR
Our Support team’s understanding of currently supported versions
Latest version recommendations from the third party responsible for the sensor
Known issues with old and outdated sensor versions
Information provided by third-party release notes
Information shared by our partner managers or third-party support teams
What is Zscaler MDR responsible for?
Zscaler MDR assumes no responsibility for issues with third-party sensors. Because we don’t rigorously test every available sensor version, we aren’t aware of every issue. Additionally, Zscaler MDR isn’t responsible for notifying you of critical issues in third-party products.
Always vet and test any software before installing it in your environment. If you have questions or concerns, don’t hesitate to reach out to our Support team for assistance.
Third-party sensor support links
Carbon Black EDR
Carbon Black Cloud
CrowdStrike Falcon
Supported Operating Systems [login required]