The Zscaler MDR team might need to securely share a file with you or you might need to share confidential information with them. You can upload and share confidential files with the Zscaler MDR team, such as debug logs or private keys, directly in Zscaler MDR.
Share a file with Zscaler MDR
Click your user icon at the top right in the Zscaler MDR portal, and then click Share a File.
Click Choose File.
Select the file you want to share, and then click Open.
Note: You can share a file up to 1 GB in size. If you have a file that’s over 1GB, separate the information into different files and share them individually.
Enter a description of the file, why you are sharing it, and your support request ticket number, if applicable.
Click Submit. A confirmation window appears.
The Zscaler MDR team will receive an email with a link to the file you shared and will contact you for additional information.
Receive a file from Zscaler MDR
The Zscaler MDR team uses this feature to securely share files with you. You will be notified through email that you have been sent a file, along with a URL to access the file within Zscaler MDR.
After receiving an email notification, you’ll have seven days to access the file before it’s removed.