---
title: "Invite Users"
slug: "invite-users"
updated: 2026-09-09T16:09:29Z
published: 2026-09-09T16:09:29Z
canonical: "docs.redcanary.com/invite-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.redcanary.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invite Users to Zscaler MDR

Expand your team by inviting new users to Zscaler MDR. When you send an invitation, the user will receive an email with instructions for activating their user account and completing the setup. Follow the steps below to manage invitations to new users.

## Invite a User

To invite a team member to Zscaler MDR:

1. In the Zscaler MDR portal, click your user icon at the top right, then click **Users & Roles**. ![](https://cdn.document360.io/75147bee-bf0d-444c-8afb-6e83b11ec0ef/Images/Documentation/useradmininviteusers-1_01.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A14%3A20Z&se=2026-10-26T10%3A14%3A20Z&sr=c&sp=r&sig=vjkTLgeFJk5eC1shsdFjoopxg2QXhMFMFBKaOL1GR8M%3D)
2. Enter the user’s email address and click **Invite**. ![](https://cdn.document360.io/75147bee-bf0d-444c-8afb-6e83b11ec0ef/Images/Documentation/useradmininviteusers-1_02.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A14%3A20Z&se=2026-10-26T10%3A14%3A20Z&sr=c&sp=r&sig=vjkTLgeFJk5eC1shsdFjoopxg2QXhMFMFBKaOL1GR8M%3D)
3. Assign one or more roles to the user by clicking the boxes next to each role. To learn more about roles and permissions, see [Understand and Assign Roles](/doc/docs/understand-and-assign-roles).

> **Note:** If you work with a third-party vendor, you can add them as a user. After they accept the invitation, assign them a [Supporting Partner role](/doc/docs/understand-and-assign-roles).

## Re-send an Invitation to a User

Invitations expire after 48 hours. If the invited user does not accept the invitation during that window, the link will no longer be valid and you will need to resend the invitation:

1. Click your user icon at the top right of your Zscaler MDR portal, then click **Users & Roles**.
2. Click the link next to the message stating that the user’s invitation has expired.

## Manage Users with Multi-Account Access

To grant a user access to multiple Zscaler MDR accounts (subdomains), you must invite them to each account individually. Once a user has access to more than one account, they can seamlessly switch between them without needing to log in again. Authentication happens once per session and is cached until the user logs out.

It's important to note the following distinctions:

- In Zscaler MDR, a Logon event is recorded in the audit log of the specific subdomain a user authenticates into.
- The following attributes are associated with your account and are the same across subdomains:
  - User name
  - Phone number
  - Notification preferences (for status checks, threats, summaries, etc.)
  - API tokens
  - Multi-factor authentication (MFA) requirements

## Remove a User

1. Click your user icon at the top right, then click **Users & Roles**.
2. Search for the user.
3. Click the icon, then **Remove User**. ![](https://cdn.document360.io/75147bee-bf0d-444c-8afb-6e83b11ec0ef/Images/Documentation/useradmininviteusers-1_03.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A14%3A20Z&se=2026-10-26T10%3A14%3A20Z&sr=c&sp=r&sig=vjkTLgeFJk5eC1shsdFjoopxg2QXhMFMFBKaOL1GR8M%3D)