---
title: "Disable Multi-Factor Authentication (MFA)"
slug: "disable-multi-factor-authentication-for-a-user"
updated: 2026-09-30T16:10:53Z
published: 2026-09-30T16:10:53Z
canonical: "docs.redcanary.com/disable-multi-factor-authentication-for-a-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.redcanary.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is a critical security feature and is enabled by default for all users. However, an admin-level user may need to temporarily disable it for a specific user in certain situations, such as:

- A user is setting up a new MFA device
- A user has lost their primary MFA device
- A user is unable to receive MFA codes

**To disable MFA:**

1. In the Zscaler MDR portal, click your user profile icon at the top right.
2. From the dropdown menu, select **Users & Roles**. ![](https://cdn.document360.io/75147bee-bf0d-444c-8afb-6e83b11ec0ef/Images/Documentation/useradmindisablemfa-1_01.png?sv=2026-02-06&spr=https&st=2026-11-09T12%3A08%3A04Z&se=2026-11-09T13%3A08%3A04Z&sr=c&sp=r&sig=X%2FCMszLOUNuDXHq%2FYWOMNYCBDE3VO3CMSEY7n%2Fs9Uos%3D)
3. On the **Users & Roles** page, identify the user.
4. Click the icon, then **Disable MFA**. ![](https://cdn.document360.io/75147bee-bf0d-444c-8afb-6e83b11ec0ef/Images/Documentation/useradmindisablemfa-1_02.png?sv=2026-02-06&spr=https&st=2026-11-09T12%3A08%3A04Z&se=2026-11-09T13%3A08%3A04Z&sr=c&sp=r&sig=X%2FCMszLOUNuDXHq%2FYWOMNYCBDE3VO3CMSEY7n%2Fs9Uos%3D)

The user will now be able to log in using only their username and password. We strongly recommend encouraging the user to re-enable MFA as soon as possible.