Disable Multi-Factor Authentication (MFA)
- 17 Jul 2025
- 1 Minute to read
- PDF
Disable Multi-Factor Authentication (MFA)
- Updated on 17 Jul 2025
- 1 Minute to read
- PDF
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Multi-Factor Authentication (MFA) is a critical security feature and is enabled by default for all users. However, an admin-level user may need to temporarily disable it for a specific user in certain situations, such as:
A user is setting up a new MFA device.
A user has lost their primary MFA device.
A user is unable to receive MFA codes.
To disable MFA:
Click your user profile icon at the top right of the Red Canary platform.
From the dropdown menu, select Users & Roles.
On the Users & Roles page, identify the user.
Click the ... (more options) icon on the right side of that user's row.
Select Disable MFA from the menu.
The user will now be able to log in using only their username and password. We strongly recommend to guide the user to re-enable MFA as soon as possible.
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