---
title: "Create Service Account Users"
slug: "create-service-user-accounts"
updated: 2026-09-09T16:09:29Z
published: 2026-09-09T16:09:29Z
canonical: "docs.redcanary.com/create-service-user-accounts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.redcanary.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Service Account Users

A service account is a dedicated user account created for automated, non-interactive processes rather than for a specific person. In Zscaler MDR, you can set up a service account for:

- API integrations: You’re using a third-party integration that uses service accounts (for example, [Google Cloud Platform service accounts](https://cloud.google.com/iam/docs/service-account-overview)). This isolates the integration and allows you to manage its permissions separately from human users.
- Automated notifications: You can create a service account with a phone number linked to a pager system, an on-call rotation, or a call tree. This allows the account to be designated as the recipient for time-sensitive automation playbooks or as a contact in an emergency call list.

## Create a Service Account User

If you’re using a third-party service account, you’ll need to create a service user account in the same way you invite other users to Zscaler MDR.

> [!NOTE]
> Note
> 
> You’ll need a valid email address that will receive an invitation email.

1. In the Zscaler MDR portal, click your user profile at top right, then click **Users & Roles**. ![](https://cdn.document360.io/75147bee-bf0d-444c-8afb-6e83b11ec0ef/Images/Documentation/useradminserviceaccounts-1_01.png?sv=2026-02-06&spr=https&st=2026-11-03T12%3A21%3A35Z&se=2026-11-03T13%3A21%3A35Z&sr=c&sp=r&sig=bn14NpAKJjch9btsHyC18akCEsc5t7hPX5hABHiVnkg%3D)
2. Enter the email address that will be associated with the service account, then click **Invite**. ![](https://cdn.document360.io/75147bee-bf0d-444c-8afb-6e83b11ec0ef/Images/Documentation/useradminserviceaccounts-1_02.png?sv=2026-02-06&spr=https&st=2026-11-03T12%3A21%3A35Z&se=2026-11-03T13%3A21%3A35Z&sr=c&sp=r&sig=bn14NpAKJjch9btsHyC18akCEsc5t7hPX5hABHiVnkg%3D)
3. Accept the invitation by clicking the link in the invitation email.