---
title: "Ask for help with a threat"
slug: "ask-for-help-with-a-threat"
updated: 2026-09-09T16:09:29Z
published: 2026-09-09T16:09:29Z
canonical: "docs.redcanary.com/ask-for-help-with-a-threat"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.redcanary.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request Help with a Threat

When you receive notification about a threat affecting your environment, you will likely have questions:

- How should I respond to this threat?
- What can I do to prevent this type of threat from happening again?
- How did Zscaler MDR identify this threat?

## Ask your Threat Hunter

Whenever you have a question about a threat that Zscaler MDR confirms, your Zscaler MDR team is here to help. Your Threat Hunter will work to answer your questions to the best of their ability and can connect you with others on the Zscaler MDR team if needed.

1. From the navigation menu, click **Threats**.
2. Click the title of the threat.
3. At the top of the page, click the **Contact Us** button.
4. Enter your question or comment.
5. Click **Send**.

## Report detection misses

If a detection is missed, please follow these instructions.

1. Sign into the [Support Center](https://support.redcanary.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.redcanary.com%2Fhc%2Fen-us).

> **Note**: This step is required since using the pre-populated link while unauthenticated does not redirect to the form with the pre-populated fields once authenticated.
2. Complete this pre-populated [form](https://support.redcanary.com/hc/en-us/requests/new?tf_360044380953=need_security_assistance&tf_360044381453=threat_assistance&tf_360044405674=red_canary&tf_subject=Missing%20Malicious%20Software%20Detection&tf_description=Please%20provide%20the%20following%20information%20about%20this%20missed%20detection%3A%20timeframe%2C%20impacted%20hostname%28s%29%2C%20user%28s%29%2C%20and%20a%20detailed%20description%20of%20what%20happened.%20If%20possible%2C%20please%20include%20an%20EDR%20query%20identifying%20the%20malicious%20activity) to add details about the missing detection.