How Email and Productivity Suites Licensing and Usage are Determined

MDR Email & Productivity Suites is licensed on a per-account basis. Because the number of monitored accounts can fluctuate and you might have multiple integrations active simultaneously, we use the following calculation:

• Every day, we count the number of active accounts in each of your MDR Email & Productivity Suites integrations

  • Suspended, archived, or administratively-disabled accounts which can't log in are excluded

  • Identities which are members of an out-of-scope group are excluded

• Every month, we calculate the median daily count for each integration

• We take the integration with the highest daily median and use that count as the “Total Monitored Accounts" number for the month

Note

If you have multiple integrations with non-overlapping groups of users, we may add those counts together to more accurately represent the unique accounts being monitored.

Viewing Recent License Usage

You can see a summary of your monthly license usage in the Red Canary portal. You can also review the raw license count data if necessary.

1. Click your user icon at the top right of the portal, then go to License Usage.
   

2. On the License Usage page, select the MDR Email & Productivity Suites source.

3. Expand the View Data Table section to see your monthly Total Monitored Accounts statistics.
   

4. If you need to review the raw data for your monthly usage, click to generate a CSV file.

Exceeded Your License Amount?

If you exceed your license amount, Red Canary continues processing the data from all your systems to make sure an increase in usage doesn’t compromise your security. We also typically forgive any small temporary overages that might occur.

Every three months, we review your usage and true everything up at that time. If you did have an overage, we calculate the difference and you can either increase your license amount (prorated for the remainder of your contract) or you can pay a one-time overage fee. Increasing your license count is a good way to take advantage of volume discounts when available.

Inconsistent Numbers?

Sometimes the summarized license counts may not look right. For example, onboarding a new identity provider at the end of the month might have caused the counts to go up. Usually, generating the CSV will give you the data you need to reconcile the numbers .

If you still have questions about your licenses after reviewing the raw data, let us know and we'll get to the bottom of it.